Scuba Star Return & Exchange Policy
At Scuba Star in Wilton Manors, we want you to shop with confidence. If you’re not completely satisfied with your scuba gear purchase, we offer a 30-day return and exchange policy.
General Return Requirements
Items must be unused, unworn, in original packaging with tags attached, and in the same condition as received.
A receipt or proof of purchase is required.
Exchanges
Items may be exchanged within 30 days for a different brand, size, or color.
You may upgrade by paying the difference or downgrade and receive store credit for the difference.
Used equipment returned within 30 days may also be exchanged for another in-store item.
Refunds
Unused items in original packaging with all parts, manuals, and promotional items qualify for a full refund.
Used items such as computers, BCDs, and fins may be returned within 30 days for a refund minus a 25% restocking fee, based on the total amount paid.
Shipping
If returned via ground shipping within the U.S., your original shipping charges will also be refunded.
Training Courses
Training fees are refundable only if eLearning has not been registered.
Shop confidently knowing that Scuba Star’s scuba return policy is designed to give divers flexibility while maintaining product quality and safety.
Rules & Requirements
Divers age 10 to 15 must be accompanied by a parent or guardian. Divers 16-17 must be accompanied by a parent/ guardian OR obtain written permission.
All of our dive trips are guided. Should you want a private guide, we have them available by request for an additional fee on almost every trip. You are required to have or rent a dive computer on all dives to 70′ or deeper.
There is a captain and crew on board at all times to supervise the diving and snorkeling activities from the boat.
Cancellation Policy
- We require at least 24 hours notice prior to the check in time to change your reservation with no fee or cancel your trip for a full refund. There will be no refunds, full or partial, for trips cancelled within 24 hours, or if you do not show up.
- If WE cancel your trip to due weather (wind, not rain) you will receive a full refund. Keep in mind that South Florida is a tropical environment and afternoon thunderstorms are common in the summer. These storms are usually isolated and move on quickly and will not cause us to cancel a trip.
- Special trips such as shark dives, private charters and group trips require 7 days notice to cancel.
- Discover Scuba and Refresher classes require 72 hours notice to cancel for a refund or to reschedule without a fee.
- All Scuba certification classes are non refundable. Be sure to meet the requirements for the class prior to making your reservation.
Flying after diving restrictions:
For Dives within the No-Decompression Limits: ( All of our dive trips are planned as no-decompression dives)
- Single Dives: A minimum preflight surface interval of 12 hours is suggested.
- Repetitive Dives and/or Multi-day Dives: A minimum preflight surface interval of 18 hours is suggested.
- For Dives Requiring Decompression Stops: A minimum preflight surface interval greater than 18 hours is suggested.